Thank you for contacting us, we are always ready to help you! Do you have questions about your package? Then read our most frequently asked questions below, because here you will find the most common questions. You will probably find an answer here. And if not? Do not hesitate to contact us!
Where is my package?
Our packages have an average delivery time of 5-12 working days. This is because we are a company that cares about the world and nature, so we don't just want to ship orders every day. We collect packages in a certain amount, and when we reach our minimum limit, we send them all together. We hope you understand this and want to contribute to a better and healthier world.
It's already been 12 working days and I still haven't received my package?
We are sorry this has happened... Have you checked Track & Trace? Sometimes packages get stuck in customs. Then wait another 7 days. We apologize for the inconvenience, but we see that in 99% of these cases the package is delivered anyway. Have you been waiting for 12 working days and another 7 days? Contact us and we will find a solution together.
Where can I find my Track & Trace code?
When your order has been shipped, you will automatically receive a Track & Trace code. It takes approximately 3-5 days before you receive a Track & Trace. Also check your spam folder because our emails sometimes end up there. It may take several working days before your Track & Trace becomes active.
How can I track my order?
You can follow your order with the Track & Trace number you received per e-mail. Enter Track & Trace on our Track & Trace page to see the status of your delivery.
I am not satisfied with my package.
Not satisfied with our package? We apologize. Contact us with an explanation and a picture/video of the problem and we will help you as soon as possible.
Still can't find what you're looking for?
Do you have a question or a suggestion? Contact us via the form below and we will contact you as soon as possible.
Do you prefer direct contact?
Company name: Robertson Fashion
Chamber of Commerce number: 80287344
E-mail address: info@robertson-fashion.com
Phone: +31616691317
Physical address: Innsbruckweg 150, 3047 AH Rotterdam (no visiting or return address)
Average response time: 24 hours
